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What about it confidently just making plausible sounding but false things up? That doesn't make for good customer service...

They're very aware of that. I expect GPT-4 will improve on it, especially given the rumours about it being a big improvement over GPT-3/chatGPT.

Assuming, of course, good documentation, which is probably the hard part.

Just point it at your code to generate documentation (not now, but that’s the endgame)

The endgame is point it at docs to generate code... Ask your manager.

Lol, much easier said than done.