Elevator Control Panels (2004)
www2.isye.gatech.edu
www2.isye.gatech.edu
Voice: "Hello?"
Us: "umm... Hello?"
Voice: "Hi, this is MCI, you can save money on your long distance plan ..."
Us: LOL, "This is an elevator, we can't help you"
Voice: "What, an elevator? what do you mean?"
Us: "Yes, you are calling an elevator!"
Voice: "Oh! Wow, this is wrong, sorry for calling!"
As soon as they dropped, a thought came in and I tried to yell out, "What number did you call!?!?". But they had hung up. Oh, the pranks you could do...
There’s perhaps a point to be made that using symbols instead of or alongside language is a good accessibility feature, but he makes that point only implicitly, if at all.
I'm not familiar with that particular hospital in Atlanta, and I think the panel could be improved. But in my experience working in hospitals, there can be really weird floor layouts that make navigation confusing in general, not just for elevators.
Hospitals also need clear communication for staff to increase response speed. If you say "Floor 3" it might be really unclear what floor on what subunit of what building you're referring to, but a color could be a clearly defined zone.
Part of what he's doing is holding up as ideal examples places whose architecture and use makes simple elevator control design possible. I think it's good to highlight elevator control design, but I have a number of issues with the way he's approaching the discussion.
The horizontal buttons might actually be useful for someone who struggles to reach to the top of the panel.
If the control panel is outside the elevator, you can't change your mind, you can't push a button for someone else, and sometimes you can't even verify what floor you're being sent to.
FTFY.
You can get gloves which feature elements in the tips that allow you to operate capacitive screens while wearing them. They're not a new thing either.
source: received at least one pair every xmas since old time
In the cab you will typically have a button to take you back to the lobby in case you didn't get off on your desired floor and can't enter another call.
Modern destination dispatch systems are integrated with RF badge readers so that the elevator system can be programmed with your office floor, and so you don't need to go to the kiosk at all, just walk past it, and it will schedule your to a car to take you to your office floor.
The scheduler can group passengers together to get fewer stops, and longer express zones. Also, it makes double-deck elevators practical. Consider the elevators in the Willis Tower in Chicago. These are double-deck cabs, and it takes about three floors for the cab to accelerate to or decellerate from express speed and make a stop. Considering the number of people that system moves daily, it would be impossible to do without DD.
https://preview.redd.it/r3hrw31khra31.jpg?auto=webp&s=afeb8f...
The directory had no real hint about this, and for whatever reason the floors I knew about were arranged such that the "R" was the "public side" (my pet theory was it had a better view out the windows), so invariably you'd see someone get off, be very confused where the reception desk was until someone could walk them around to the other side.
Related, this guy: https://www.youtube.com/@JimLiElevators
That would be "Erdgeschoss", which exactly means "ground floor".
https://soranews24.com/2017/08/18/the-secret-undo-codes-for-...
Unfortunetely he passed away in 2019.
Then the external display and speaker would announce which floors it would actually go to in a particular trip.
At least the whole thing is linear, so walking on the ground floor to the right "section" and then going up to the right floor usually gets you there.