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1) incredibly poor rollout strategy (imo) 2) what problem did it actually solve again?

forgive any appearance of snark; i just wanted to be concise, and i don't think that "the ideal marriage between email and IM" is something that people were - or are - desperately crying out to have.

The things that turned me off were:

1) Busy, complex interface.

2) Sluggishness.

I find Convore to be a much better way to approach the same problem of how to enhance email.

I believe it failed in part because of the slow rollout (nobody you cared about had access yet) and lack of interop with email for notifications about changes, etc. I tried using it, and gave up. By the time it became widely available most of the early adopters gave up as well.