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Customers don't care about "free stuff" or even prices. They care about service. This is my point. GroupOn may help bring in the customers with the coupons but customers don't go back because of prices (not so much). If the experience sucks, it sucks and that's it.

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Customers don't care about "free stuff" or even prices. They care about service.

I would love to see some data on that, because I have a really hard time believing it. Otherwise I'd struggle to explain how Walmart has ever been successful.

It really depends on the expectations that the business sets. Customers go to Walmart for the cheap stuff. Some people may go to Starbucks for the experience. If you go for the experience and you get bad customer service then you will never go back.

I care about free stuff if random fuckbags are getting it and me, a loyal customer, isn't getting it.

And it is because I care about service that I don't want floods of idiots blocking my queue and being rude to staff (who then have to serve me) just so the can grab a free thing and go.

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