UPS in the UK is absolutely atrocious. The drivers are not motivated to deliver at all and there must be some externality that means no downside to failed attempts. I'd say 50% of my packages go to a crappy convenient store a mile away from home which is a huge hassle to get to and has surly staff who are very displeased to see you and make the absolute least effort. Makes UPS in the US look absolutely gold plated. I assume they must send their flunkies from Atlanta to the overseas regions if they're too incompetent to work in the US system but it's really appalling. My childhood rural UPS drivers were absolutely lovely but the UK makes me despise this carrier nearly as much as Hermes/Evri