Hacker News Reader

I like the idea of having a steady stream of feedback, Amazon has its "daily connections" that's asks you one question, with a desktop client, that works very well.

However, the general consensus is distrust when it comes to that, especially if things are not going well. You can claim how much you want that it's anonymous, people won't believe you.

View on HN

That's totally true. The initial version of this is still running at the company I set it up in. That was years ago. And I have spoken to people in recent weeks who have said they didn't trust it - they were shocked when I talked them through how and why it was. Ahaha. And they felt they'd missed an opportunity to say things.

Convincing people it's a safe space is one of the biggest challenges for us. It's part of the reason we think SMS is great (it's not a company-owned platform), and we make an effort to describe our process for the staff so they can understand it. But it's definitely something we will need to work hard at.

Reply on news.ycombinator.com