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I wouldn't give Yelp too much praise. It's been alleged that Yelp engages in astroturfing and unfair business practices[0], and the documentary "Billion Dollar Bully"[1] even accuses them of "Mob-Like Behavior".

[0] https://en.wikipedia.org/wiki/Yelp [1] https://en.wikipedia.org/wiki/Billion_Dollar_Bully

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Oh definitely - I can't say that I've had stellar experiences with Yelp in the past for restaurants, barbers, etc, from the consumer side, and I hear it is much worse as a business. I was just very surprised that in this niche Google performed so poorly and Yelp so well. I wouldn't go on to generalize from this experience though.

I have had great luck with Yelp. Maybe this is where Google's "no customer service" strategy starts to screw them up?

The last time I used Yelp was when it asked me to install their app to use the full feature set.

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