37signals is lazy

I generally like 37Signals stuff, but they seem to be getting very lazy. I am not one to badmouth another company, but let me know what you think of the following.

I am a long time users of Highrise and are becoming very frustrated with the lack of support and fixes.

First and very importantly, we would like to export our data to be able to quickly assign Addresses and Countries to our contacts. Adding tags in a batch fashion would also be great and seems like a basic requirement. And then re-import that data back into the system.

Another, bigger item is their lack of support for their APIs.

Over 3 months ago we filed this ticket:

http://groups.google.com/group/37signals-api/browse_thread/thread/75792fe951e39968/06768234fb07a4c2?pli=1

https://github.com/tapajos/highrise/issues/29

The issue, as far as we know, is clearly a bug in their API and limits what we (or others) can do with Highrise. It is rather frustrating that this has not been dealt with. We adhere to tight products, agile development and limiting new functionality in our own products - but this is starting to simply smack of laziness on 37signals part.