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Comment by IronWolve | Hacker News Reader

The "incorrect item" no longer provides support on a growing list of items. Read their TOS page, they have no support on groceries, computers, laptops, etc.

The automated loop of hell.

https://i.postimg.cc/cLfyLbs0/amazon-order-loop2.jpg

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When's the last time you tried to refund a grocery item? I remember a few months back, we ended up having to tell the chatbot "I need more help" until we eventually got a human.

We have Whole Foods delivered and sometimes they forget items or the item is jacked up.

I rarely get the wrong item or wrong count. I mostly order bulk food items. I stopped buying can goods on amazon as prices went up higher than walmart/cash and carry. Problem is cash and carry are the big number 5 cans.

Our local Amazon tends to make an unexpected substitute rather than giving us a refund :(

What’s the option(s) on computer gear that’s not filled correctly then, calling your credit card and opening a fraud investigation? Sounds like they don’t want to be in these businesses.

This is just 1 item in an order, so its not really a fraud. I think if you order a computer, make it 1 order with the computer by itself. That way you can just credit card that 1 order. Might be the best way to handle large and expensive items on amazon. Dont order groceries with a tv.

Note that if you really need to go down the chargeback route, partial chargebacks are allowed.

Good to know, trying their 800 number support now (suggested by another comment)

if you chargeback on amazon, you'll be lucky to ever order anything on amazon again.

Well, if they screw up a 2K laptop order and won't fix it, I'll never order anything on Amazon again and I'd be looking at chargeback or small claims. As I wrote initially, if there's no customer service available in certain market segments, Amazon isn't interested in participating in them. Caveat Emptor.

I agree. It's just an fyi

If you do this you’ll get your Amazon account banned. Chargebacks are instabans on most services. If you get the wrong item unless you’re highly frugal losing access to all of Amazon usually isn’t worth this.

This advice is very dangerous as many people wouldn’t want to be ToS banned from Amazon over random items unless they’re worth a lot.

I don't know about this, as you'd essentially be self-selecting yourself toward the best suppliers because you'd weed yourself out from the bad ones.

If you walk the logic to its conclusion, you might be better off taking the ToS ban:

"received wrong item but didn't fight" -> "concern that future orders may be wrong" -> "use amazon less or for smaller items" -> "prime is not worth it" -> "leave"

The difference between that and the chargeback, at first blush, is that you at least get your money back on the item if you chargeback.

Is this from experience? From a quick google search it seems that’s not automatic, and they also have a documented process for how this works for 3rd-party sellers too, giving them the option to dispute or accept it.

I've done it with Ali express multiple times and they haven't banned me. Ultimately you can just set up a new account. What are you losing if Amazon bans an account?

Video purchases, Audible library, Kindle library.

Order history, wish lists.

If they lock you out of legal kindle purchases I would think they have to refund? Or is there obscure ToS that gives them the right to rip you off at their leasure?

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