Consumers often mistake hasn’t changed for a commitment to never change: any sufficiently large product will be littered with these kind of implicit commitments made by the product to consumers that nobody has visibility into. You’re unfortunate that we were all relying on this commitment you’ve never made, but the quick reversion is the best we can hope for. People will theorise how this could have been avoided but c’est la vie — easy mistake that you’ve responded well to.