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Comment by amluto | Hacker News Reader

Which might breach an SLA or itself be deliberate malfeasance. If I were in this position, I would want to be absolutely squeaky clean.

What one could try is to call the CEO directly. Or maybe try the legal backdoor: contact the general counsel, tell them that the contract says such-and-such, that you think the contract is well written and you intend to do what it says, but that the organization should be aware that it may cause a problem. If legal doesn’t know how to get the CEO’s attention, then something is very wrong.

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The very first post of TFA lays out that they've been sending emergency-level alerts for a while (aside from that being a year-long issue):

> 4 meetings, 124 emails, and two phone calls a day for the last 14 days have warned them of this.

There's only so much you can do.

> If legal doesn’t know how to get the CEO’s attention, then something is very wrong.

From the thread legal (and / or compliance) is the setter of the issue, and was well aware that it would cause issues (for a minority), but they were not in charge of resolution. And from downthread posts, they likely extensively documented their warnings:

> oh I’m absolutely backing the horse with the 3 miles of email threads proving this

And methinks legal and compliance had very much planned for the issue coming to a head, because they were getting fed up with being blow off, and having to shoulder the legal or regulatory risk.

I think this is exactly it.

A year to make fixes and nothing was done?

Legal is like, "We warned you every way we possibly could have."

"two phone calls a day for 14 days" is far from insufficient notice, to say nothing of the rest.

I disagree. In conservative companies, it would be common to meet in person and give a firm handshake, before taking out the required documents from a briefcase. It's sad to see this tradition evaporate.

I'm not sorry to see it go. Half the time the people in the meeting forget what was decided on because it's one of a thousand other things they had a meeting about and no one we wrote anything down.

There's value in face to face, but not when it's a wide reaching announcement like this.

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