I was shocked to see how fast CO2 will build up in just a few hours. Specifically online meetings when I do a lot of talking seem to drive it up.
That said, opening windows will drive the CO2 down to 500ppm in a few minutes. I think the OP does not know how to properly ventilate a room. You need to completely open the window or even multiple windows. They probably just had it half-open which will waste energy.
Also, if you look at the actual limits, no 1.2k ppm is not horrible. It will regularly reach 1.5k or more for me. Prolonged exposure of that can make you a bit sleepy but there is not reason to panic.
So, ventilate a few times a day properly. Don't just have the windows open all the day or the heating bill will kill you.