I love these. Someone posts a scathing critique of a company. Company representative responds with a mea culpa that misses the mark, and includes plans to fix. Top reply nails the actual problem, why the fix won’t work, and gets massive agreement. Company rep doesn’t respond.

You know it hits hard though. Hopefully they take it to heart. I like using medium as an author but HATE the “4 articles remaining” crap. I’ve been planning to move elsewhere but have been lazy. I’ve noticed from my readership numbers that I’m not alone.