We apologize for any inconvenience this may cause, and thank you for your understanding.
Urgh... Couldn't they have phrased this any differently? The only thing that's missing is "Please hold. Your call is important to us."
Urgh... Couldn't they have phrased this any differently? The only thing that's missing is "Please hold. Your call is important to us."
How many times have we heard that sentence and thought that the speaker was not sincere at all? Now, when a somebody uses it, all those insincere utterances will come to your mind with all the accompanying bad feelings.
It is good to see people apologising for inconveniences but, please, take fifteen seconds to think of a sentence that does not sound like a canned reply.