It’s an incredibly condescending exercise, both to the managers (lol at a reduction of meeting time, is the assumption that managers go to meetings for fun?), and to the people who actually run support (who get to use already stretched resources to herd untrained, resentful managers).

Google’s products aren’t bad because the VP’s have lost the meaning of holding your customer dear. Maybe their senior managers are stuffed with former startup founders, all visionaries in their own minds, who collect big windfalls to join, play at empire building for a few years, then quit in a huff and blog about how it’s everyone else’s fault.