Providing an update: I'm 99% sure my personal email address is being flagged as spam by DO's ticketing system and it isn't that I'm being ignored but that they're not receiving my correspondence. :)

I reached out to @DigitalOcean on Twitter about my tickets and the older one was closed out as a dupe and we moved forward with the most recent one. They weren't able to verify my ID - no reason give but I think I know why - and they asked if we can move forward with an alternate means of verification: a random temp charge between $0.01 and $4.99 to the account and I provide the amount of the charge.

I agreed to this - and 12 hours later I forgot if I had replied so I agreed to it again. This morning I received an automated response asking for me to respond. I responded. 2 hours later still no response - I hit up Twitter again. I'm thinking the reason they weren't able to verify my ID is because they never got my email providing it in the first place.

Now - despite not verifying any charge amount - literally as I was typing this post I received an email stating 2FA was disabled. Either they lied about not being able to verify my ID or they decided to unlock my account anyway without verification which may be of concern to others.

E:

2FA re-enabled and this time I made damn sure to backup my backup codes properly... also responded to the support ticket one final time requesting they verify if they've received it. If I don't hear back I'm going to assume I should change the email associated with my account. :)