It's just algorithms out of control all the way down. They are probably ok with some number of false positives, but they don't account for how much these situations erode customer trust across the board.
and thankfully backed up all my critical data, but still have not been able to get a hold of anyone at Amazon.
It seems like our ability to interact with a corporate entity has become an afterthought + that all the machinery driving customer interactions (UIs, special support chat hidden, dark patterns everywhere...) have become a total impediment to actually getting something fixed.