For better or worse, part of the appeal of Wordpress is ease of use for non-developers to update their website. Most small businesses definitely don’t employ a dedicated site admin/developer - if they had to they wouldn’t bother with a website. In fact, it looks like that’s the way things are going - pushing small businesses into walled gardens like FB, Insta, Wix, etc. And I don’t blame them, that’s probably the right decision for most businesses.