Yeah, it's a bad and unnecessarily inflammatory (and arguably disrespectful) example. But the rest of the points GP makes are spot on.

A "blame systems over individuals" version would be that the industry is externalizing bad performance onto users, damaging environment, causing frustration, wasting lives, and occasionally even actually killing people (shitty ER/hospital software comes to mind) - because there's no good feedback mechanism to force software companies to internalize those costs.