This might be true of SRE roles, but not really true for most engineers, particularly not where I currently work. I wasn't completely clear but what I'd be asking for here is how to predict and design for bottlenecks, not how to mitigate active disasters.

Also making a queue bigger is a bad reflexive response to queues being full. I was very involved in the SEV review (postmortem) process at Facebook and witnessed lots of cases where bad situations were made much worse by misguided hasty responses.