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Give better information by email, something that doesn't interrupt me and make me deal with it right now?

Other than that, it's not clear from this story why they chose Silicon Valley Bank - it sounds like this VP of Finance is the person who could explain what (if anything) they did better than Chase.

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Most people (especially here) would find those emails to be spam and never read them. Is that seriously your suggestion?

Spammy emails are somewhat annoying, but they're 10x better than spammy phone calls. Any company that wants me to do things over the phone will drop right to the bottom of my list, especially if they want to do it by them calling me rather than me calling them.

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