Read Bullshit Jobs. An easy fix for countries with socialized healthcare would be to get rid of bureaucrats and hire front line workers that actually contribute something. Programs like this are the end-state of bureaucrat-run societies, where nobody who actually does any useful work is left.
The point of caring for someone is caring, through real interaction. It's one thing, if horrible, to force people to interact with a voice-menu system when they call in somewhere. This is like a nightmare version of that.
The fact that people seem to now think a chatbot that strings word patterns together is sentient will only make this worse, as the ignorant (just saw a sibling comment) will believe that "AI" will fix the problem, instead of actual personal interaction.