Ask HN: Is “Chat” the new official interface for AI apps?

We have an app that converts audio/video files to blog post. And it's a simple interface, where you upload a file, and wait for the transcription and blog post.

We also have a Hubspot chat on the page so that we can support questions, but seems like that a good portion of the users actually think that this chat is the app.

They upload their files into the chat directly haha

anyone else experiencing this?