Some of them (maybe most?) at least require a pre-employment drug test. Some require random drug tests while employed - and some of those will be hair follicle tests - and honestly, I can't understand how smoking weed occasionally will make you bad at taking calls.
Some - if not most - will absolutely expect you to put up with an array of abuse from customers and be nice when it happens. Americans don't require this from police.
And don't get me started on the conditions for telephone sales. I worked in a call center for deliquent phone bills, and heard stories about how much better it was there. I guess phone sales is really soul-crushing.
Truly, the worst part about this is simply that a lot of the folks affected have no realistic safety net.
I worked at a call center once, and an older woman who I think was from Eastern Europe called me weak for complaining.
I'll make an educated guess her life wasn't as pampered as the typical American's.
Don't get me wrong, in a perfect world we'd all work fully remote Python or JavaScript jobs. With 200k+ cash comp and stock options on top of that. But back in reality not everyone can have a perfect job.
That would be the opposite of a perfect world for me. I would be miserable if I had to do more than a small amount of work on Python or JS jobs.
Just sayin'
I just find Python and JS unpleasant to use. I've only dabbled in Python, but have done quite a lot with JS.
Of course not - but there is quite a bit of room between "Not having a perfect job" and "This job subjects me to abuse and expects me to accept it with a smile". We actually can expect a minimum level of treatment even for the lowest wage workers. Retail jobs aren't inherently bad. Call centers don't have to be bad - even if the work isn't to your liking. This woman probably should have been treated better for her entire life, and honestly, her suffering or viewing others as weak shouldn't prevent folks from having it better. Everyone should have it better.
It’s sort of the most obvious cost center managers have been actively automating.
I still think speaking to a human will be a premium thing for valued customers.