The thing I don't understand about Red Hat is how the support is so bad. I (a customer at a medical/educational site) pay for Red Hat, and on the few occasions I've requested support, that support has never, not once, actually solved my problem. In every single case, I eventually solved it myself after weeks of back-and-forth with one support person after another consisted solely of "solutions" like "reinstall the OS", "we won't support you unless you update [completely and utterly unrelated minor package]", and "please give us [piece of information that was included in the original ticket". In several cases I finally found the right answer ... in access.redhat.com/solutions .. but the support person was never able to find it.

We purchase it because we're required to, but we get absolutely no value for the money.