Don't underestimate how deeply, fundamentally, mind-bogglingly incompetent most decision-makers are at most companies. Not only do these people have no evidence to suggest it's more profitable (long-term, anyway), they literally do not care. The vast majority of decisions made at the vast majority of corporations in the U.S. today are driven by the Principal Agent Problem, made by people who will never be held account for any of their decisions, nor suffer any consequence for any downstream or long-term effects of anything they do. It's all just a game of who can suck the most blood out of the company short-term before finding another host. These virulent parasites will never give a shit about such mundane concepts as "supporting data".
Oh, you can just click a few "are you sure?" buttons, and that's it? All done online? Well, it isn't that much money every month, and I do read the NYT. If I can easily cancel, then...oh, what the heck, let's keep the subscription.
But I had to pick up a phone that day...
That’s the best part, California’s prisons are over capacity so you’re likely just going to be given parole and community service! /s
I found the CA law and explained to them how what they were forcing me to do was illegal in the state of CA, started citing the law, and the NYT rep immediately tried to cut me off so it wouldn't be recorded, I assume.
If they've truly changed things, good for them.
They're never getting another cent from me.