I have had excellent experience with Digikey's customer service. They always answer the phone and resolve problems quickly. I've recently been using Mouser because their warehouse location means that the "standard" UPS option (@7.99) ships overnight to us in Houston. I greatly appreciate the fact that they autodetect the proximity and so actively block me from accidentally paying for upgraded shipping...

I am curious about whether the author tried a voice call. All of the data suggests only electronic communication...