> people getting banned … with no ways of getting in contact with the support

This is the most out-of-whack part in my humble opinion. Most of us have a tremendous amount of data and things like auth tokens tied up in Google, and Apple, and due to their scale and the fact that at least for GOOG it’s a “free service,” they’ve set the expectation up that “support” should be limited to searching an FAQ, and also that any account they ban must be some kind of troll account that shouldn’t be listened to. God forbid they give you a phone number where you could bother a person until your problem was solved.

Using ad-supported services for vital stuff is risky. But I know even Apple isn’t very helpful, even for those of their iCloud users who pay.