If we're doing our job right then HH should only be answering based on its source content (and not background knowledge). So bad answers coming from incorrect source content would need to be corrected in the source content. Citations should help with this, e.g. as a human admit, review answer -> notice it's bad -> click citation -> locate incorrect part -> change it.

Also thinking about ways to ensure the bot answers common questions correctly while still being able to personalize responses. Working on something called "answer shaping" where an admin can write out a response and tag with the question it responds to. Then the bot would first check to see if the human question matches a cached question, and if so would prioritize using info in the cached answer in its response. Seems like this can give the bot freedom to personalize the answer but make sure it includes the right stuff.