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harveywi

Fortunately for OpenAI, they have no SLAs: https://help.openai.com/en/articles/5008641-is-there-an-sla-...

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I would like to see them offer a decent SLA, but for an increased price.

Ie:

No SLA: $1 per 1000 requests.

With SLA: $2 per 1000 requests. For every minute of downtime, we refund 50% of your daily bill.

Obviously they are free to design their systems to make SLA'd requests have priority when there is a capacity crunch or service issues, and that is really what those customers are paying for.

So essentially the price as for without the SLA?

No... 10 minutes downtime means they refund 5 days of typical billing...

Would this really be worth it for them when they can just charge everyone the $2 and tell them to pound sand when there's an outage? Not like there's a proper competitor yet.

It's a form of price differentiation.

Let the people who have money to pay for a very slightly better service give you more money.

Ah, now I see it, thanks.

If this is a hard requirement, then perhaps parametric insurance[1]?

I don't have any examples at hand but I've heard about an insurance offer tied to SLAs for external products.

[1]: https://en.wikipedia.org/wiki/Parametric_insurance

This is an absolutely ridiculous ask for a company which is already unable to service the extraordinary demand for their product. AWS itself only credits a month if a service is down for over 30 hours[1]

People are going to use OpenAI if it's good. Nobody really cares about SLA if the product is incredible.

[1] https://aws.amazon.com/legal/service-level-agreements/?aws-s...

I hate to talk my own book, but Microsoft does offer SLAs for Azure OpenAI.

https://learn.microsoft.com/en-us/azure/cognitive-services/o...

Same model availability as well.

by SLA you mean: on outage the status page won't be updated for hours

then they'll refund you 2c for the 8 seconds they say they were down for

As is tradition.

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