Hacker News Reader

Comment by Hamuko | Hacker News Reader

No mention of refunds? That's quite a significant change to the service.

Cant refund a gift card purchase, or anything else where you’ve deliberately not saved the customer payment details. Privacy has drawbacks.

I've paid with my card though. It's possible to refund those, and PayPal.

It's a very sudden move on the Mullvad part that impacts a lot of their customers. If the torrent speed drops down as much as I think it will I won't be very happy...

They used to allow refunds for cryptocurrency payments but there's probably opportunity for abuse there since the payment method is practically anonymous to them.

Nope but they could add 10% of time credit or something. Especially to those who had port forwarding configured in the last year or so.

They offer refunds within 30 days of purchase as a matter of course, provided you paid with a method that can actually be refunded. Seems like you're out of luck if you paid longer than 30 days ago, though.

https://mullvad.net/en/help/refunds/

Not for vouchers or crypto as per their official policy.

To be fair, the terms and conditions say they stopped offering port forwarding two years ago https://web.archive.org/web/20210430072429/https://mullvad.n...

That specifies "an account that has an active subscription" and they only seem to be using the term "subscription" in the ToS for auto-renewing plans.

>If you wish to subscribe to the service, you can sign up for a PayPal subscription. With a subscription, €5 is automatically deducted from your PayPal account each month.

Otherwise they just talk about "using" or "paying". It has also been absolutely possible to a) add new port forwards if you have paid for Mullvad b) pay for Mullvad when you have port forwards, so those ToS wouldn't make sense if they referred to all Mullvad accounts.

Ah, thanks, I had forgotten the distinction.

Reply on news.ycombinator.com