The other major issue with ornamental plants is that they're often selected for very particular physiological characteristics. This often leads to plants that visually look very different from their wild ancestor but are still extremely closely genetically related. If you've ever had a variety of a plant with variegated leaves for example, you'll probably trip apps like these up a lot. It's simply too difficult to keep up with all the new ornamentals being bred every year. The data just doesn't exist and they're quite often weird hybrids with uncertain phylogenetics anyways
I mean taxonomists themselves have often been proven incredibly wrong once phylogenetic studies have been conducted. There's simply major limitations to identifying a species by it's physical characteristics alone. Not to mention you don't get to, for example, smell, touch, taste, or watch something over time. Really it's incredible how accurate they even are already