Google Cloud lowered our quota causing an incident

I’ve been running my startup on Google Cloud for the past 5 years. Initially got around 100K credits for the first year and have been steady spending $5-10K/mo since - not huge spend, but not nothing either.

In the early days, quota increases felt like a formality - put in a request and they’d get approved a few minutes later. Sometimes it was a bit of a puzzle (you can’t increase X unless you also know to ask for Y) - but never a roadblock.

Over the past 2-3 years, I’ve starting having the experience of having a quota increase denied and having a helpful account manager insist we jump on a call to get the quota increase. I’m not talking about anything crazy either - like maybe going from an existing 72 vCPU quota to 144.

Doesn’t make me feel very confident that I’d actually be able to use the cloud to actually do cloudy things in a pinch, like bursty on-demand scaling

They broke a fresh startup of mine with a similar thing. Working with their support afterwards was a nightmare and I never got it resolved. I love Google Cloud but that turned me off forever.

There’s many other options for hosting beyond Google, Amazon and Azure.