“No bullshit” is no more. https://www.gandi.net/en/no-bullshit
That promise is what justified their slightly higher prices. With it broken, I have no reason not to transfer to a less expensive registrar. So that I’ve now done, and Gandi can try to win me back next year.
This is announcing the shutdown of their previous offering 5 months in advance. I'd call that a forewarning.
The email I got today was pretty clear and no-BS, it says flat out that pricing changes are effective in 30 days for "all our existing services and the new Mailbox service" - price hikes aren't exactly fun, but my domain is registered out for a few years already and I'm using their email service for free... so is 30-day notice of a pricing increase _truly_ only 30 days notice? Not really, not for a vendor whom I only pay annually in advance.
Notably the existing, free GandiMail service stays up until November which is the part I was worried about. So this seems fine to me, I am happy to become a paying customer for email and they've made this easy by giving me plenty of time to onboard. Domain registry fees are already cheap, I don't really care about paying a little more to keep my domain. For my TLD it looks like prices are going up the equivalent of 60 cents per month.
I have been freeloading on GandiMail for several years and it's been great. I am happy to pay $4/mo for a standard inbox (at least while I shop around) especially if they are upgrading their product. Currently GandiMail's MFA scheme is pretty crappy/broken so I am excited to see what I'll be able to get in return for my money after they complete their changes.
How do you know they're adding Sieve support? The email just says "Better anti-spam"
The email also says "Stronger email server security" which I hope means they are fixing their MFA scheme - I've sent an email to their new support address to confirm this.
In my Gandi portal I don't yet have an option to switch to "new" GandiMail. I figure their docs aren't updated yet either. Your legacy mailbox probably already supports Sieve.
Since I've only been paying for domain registration while using email for free, I feel that I can't complain as much, at least not in good faith.
Still, both the freebies and the paying customers get 6 months to decide which is all I can really ask for. GandiMail has plenty of room for improvement so as long as they can justify the cost increase, I'll consider staying.
I think we as customers have to manage expectations and at least let the vendor process their changes before making our decisions. That's what the 6-month period is for. If thousands of customers take flight immediately after the announcement, the rest of us might end up with a lesser service than we otherwise would've. It has to be subsidized somehow, clearly domain registration fees weren't doing the job.
The free email is the only thing that kept me with them.
Looked up the WHOIS records a minute later, and my phone number, name and email were all there. Those were .com, .org and .net domains.
Maybe some people got the information 3 months ago, but definitely not all of customers.
They mostly phased-out the "no bullshit" slogan from all of their branding with the v5 migration in 2018. It went from being in the homepage's <title> and the first thing you see on the homepage[1] and in the header at the top of every page to being just a tiny link under "About Us" in the homepage's footer[2].
I get phasing it out, to be more "business friendly" or whatever; but doing it at the same time as the big v5 UI and accounts overhaul... it seemed to me to be an admission that the fancy new Javascript UI was bullshit.
[1]: https://web.archive.org/web/20180104001527/https://www.gandi...
[2]: https://web.archive.org/web/20181230012842/https://www.gandi...
I have a mailbox there for my domain so I hope they can introduce some easy way to just pre-pay for a longer period.
Next best was proton mail (seems it's a bit cheaper now, $48/yr)
I'd love to hear arguments for another service that's cheaper than that for just a few accounts. I don't really want/need all the extra document collaboration tools other services provide and I definitely don't want yet another Google/Microsoft account.
I haven't used it and not sure if it even has a web client, but for the 99c you can use a custom domain according to the ads.
I'd really hate to move domains and email again, I just moved everything a year ago.
My problem was that not only did Google changed my price from free to way to expensive, but my DNS provider closed at the same time, so I needed to migrate both things at the same time. Pretty annoying.
That does suck, it's not really a huge amount but a tad much for _just_ email (compared to Google Apps or MS365).
Notification has been delayed for customers in some countries (not UK especially) it seems.
French customer here btw.
The dark pattern seems to have worked as many here are still discussing only the mail hosting announcement in which the change to their core service was buried.