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Comment by imustbeevil | Hacker News Reader

I would love to use Google's cloud, but I just can't risk my email, map, and browser services being cut off because some AI determined that my application looks suspicious, with no human customer support to contact, as has been reported multiple times.

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Actually I find their support to be pretty good. Granted I am at a large tech company who likely pays for premium support, but I can always get through to a human who knows what they're talking about. They've even helped with issues inside my app that were my fault.

You could probably profitably resell that kind of access to people who lost everything and have no other way to reach them.

Phone support is tied to an account. It doesn't work on random accounts.

I tried moving off Gmail, I really did. But all the EU-based alternatives just suck so much. So now I'm back to Gmail, but I pay for it (Google Workspace). This way I at least have a commercial relationship with Google which gives me various contractual rights, and access to phone support. I also have a contingency plan: I have my email address on my own domain, and I backup my mailbox once in a while, so that I can migrate off Gmail should I need to do that at some point.

Have you considered Zoho? It's a company based in India, but they have European servers.

We tried zoho. Had to move as the servers reputation was awful. Maybe you get your own ip if you do enterprise?

I only use it for my personal mail with my own domain

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