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Buganizer is leagues ahead of jira or any other bug tracking software made by humans.

If only it were publicly available

https://issuetracker.google.com is the public version

When you have infinite resources and a propensity for NIH, you can do a lot. GUTS is far superior to most ITIL projects but it will never see the light of day. It wasn't always good though. It was Remedy first and it evolved slowly away from it. I can 100% promise you that in 2006, bugs was actually probably the worst bug tracker I'd ever seen. In 2005 it wasn't and then it was. It took a lot to turn it into something useful.

Using a Google-hosted bug tracker? Ha!

If they ever start actually giving outside companies access, I give it 3 years before the shutter it.

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