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Counterpoint. A few weeks ago I called support because one of my pixel bud pro buds was buzzing constantly, even after factory reset. The rep asked me to do a few basic things and then offered me a full replacement without any hassle, on the same call.

Perhaps Google support is bad, but it's not all bad.

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"Inconsistently good" is still bad. It's just a kind of bad that makes it difficult for people to coordinate and realize that it's bad.

It even seems like it might be a strategic choice. If you want to reduce costs by 15%, you only have to nuke 15% of returns. The other 85% you can be nice to, and they'll go to bat for you when the 15% start complaining.

I actually had a decent experience with their support on my Pixel 1 with shoddy bluetooth. It was one call to tech support and they basically just said it isn't worth troubleshooting and arranged the entire replacement on the spot. It was a big reason why I went with a Pixel 3 and Pixel 6 on my upgrades.

Why we got the run-around treatment with my wife's device? Unsure. But I'm not willing to play those games down the line so we're going to find other devices on next replacement.

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