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I am not a citizen, but I crossed into the US many times, and never had any trouble with CBP. But I know they do have a lot of power and I can totally believe some of them can't deal with it, especially when suitably provoked or think they are. Unfortunately it is very hard to estimate the extent of the problem based on third-party anecdotal evidence.

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There is no consistency across border crossing sites. I spent most of my life living on the Ontario/NY border and I can say for sure that I've never had a problem at the border crossing at the Thousand Islands Bridge. Everybody there, from both sides, are nice and polite. The Niagara Falls crossing is a decidedly worse experience.

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