Quick example. A doctor in the 90s would expect to look forward to less time wasted on paperwork thanks to computers but administration work is increasing. Likewise most professors at most universities will tell you they spend more and more time on administration. Shouldn't this be one of the primary things a computer could address.
My point is great gains brought by a technology such as computers may not translate to great end user benefit. Largely due to compensating inefficiencies elsewhere in the system.
So for example. It may be that chatgpt makes people 10x more productive. But if management gives bad direction it doesn't matter. If most software being developed is redundant then it doesn't matter. If most software is just making ads run faster then it doesn't matter. The technology needs to be appropriately directed to be of noticeable social benefit.