For example, they can look back through yesterdays events to see that their plumber showed up - and then they'll know they need to go check on the work. The alternative is trying to get the plumber on the phone to figure out if the work had been completed or not - which is difficult in 2023.
There's not a lot of unioned workers in most states for residential construction. But autoworkers, and anything else in manufacturing would be used to the constant monitoring. Commercial construction also typically has fulltime site superintendents, who would do this anyway.