>This customer is not only right, but is representative of a whole class of customers that you need to learn to win over.

That's not always true. If a certain subset of customers wants something ridiculous, they can either go elsewhere or learn to adapt. For better or worse, companies often times have the ability to drive public sentiment just as much as they have the responsibility to pander to it. When Apple removed headphone jacks from all their products they did so against a torrent of outrage, but fast forward 5-7 years and they absolutely made the right call. People learned to get over it.

Catering to bordering-on-harmfully-obsessive parents isn't always the best call.