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I definitely want and prefer chatbots. Telephone/internet customer service isn't a job that people should be doing, it's soul destroying.

The problem with chatbots is that they make customer service time far cheaper than my time. If they have to pay $15/hr for somebody to argue with me about a $10 refund, they're motivated not to do it. If that cost goes down to $0.15/hr, however, you're incentivizing Kafka.

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> Telephone/internet customer service isn't a job that people should be doing, it's soul destroying.

That's true, but it's a different issue.

My gas company has already deployed a number of chatbots and automated phone responses. Now you simply just can't talk to a real person via phone.

These days they double-charged an invoice and I simply had no way to inform them about the problem they created. And this is not the sort of service you just move on to a competitor.

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