Which is entirely fair for some users who need less, but it would remove the talking point "We support OSS" while doing nothing. If "Google pays $25 million in OSS fees to...", we definitely know they care.

"People won't pay" is absolutely fine for users who simply need a barebones systems and never need a priority ticket re a Postgres issue, or a priority update.

I actually think its fine to create two classes of users -- those that pay a modest amount, and those that pay nothing. Perhaps the lesson is those that pay a modest amount get modestly more service, and those that pay nothing should have no expectations. Perhaps those persons who contribute to OSS or develop karma within OSS would receive a gratis memberships?