You can read about the settlement from ProPublica: https://www.propublica.org/article/intuit-will-pay-millions-...
The rich can pay someone to do the work for them. This saves them time, stress, energy, etc. The poor cannot. They have to do all this themselves and then they’re open to the risk of actually getting something wrong. And the impact of getting something wrong is highly imbalanced. If they get something wrong and end up paying more tax than they need to there will never be a second thought given to it. But if they mess up and pay less taxes than they should they will be hit with a penalty, interest, and even maybe an audit.
And the idea that everyone should be reasonably competent in taxes seems a little ridiculous to be honest especially when no one is taught how to do taxes in any point in their lives.
An alternative might be to teach how to do taxes in school, but at that point the cost of teaching taxation would far exceed the cost of developing this software, never mind the human hours that are wasted.
Anecdotally, I messed up copying tax owed from the table a couple years back, and the IRS sent me a letter telling me I made a mistake and overpaid, along with a check for the difference.
In any case, a lot of the complication in the tax code comes down to the government incentivizing certain behaviors, so it makes sense that we should put more focus on teaching people to read the rules and find out what those incentives are. Of course a free calculation tool to run simulations could help people to understand those rules, and we ought to make the actual filing more convenient for everyone.
~40% of households pay no federal income tax today. They'd literally pay nothing for this service.
Sure, but that's also how taxes generally work as well. People making less money will be paying less for the IRS service just as much as they would be paying less for the TurboTax system, as it currently is.
Not sure about that. They qualify for a lot of complex rebates and stuff. When you make a certain level that they consider middle-class, suddenly your taxes become a lot easier (in a bad way).