We're just people. We don't have the part of the company that keeps us from communicating like people in public. Maybe we'll grow it someday.
Please don’t.
Please don't.
If you're talking about the comment you're replying to, tbh I found it was way more relatable than a more "professional" PR-speak response. Maybe you were talking about something else
Unfortunately PR-speak exists for a reason.
But is it a good reason?
Eh, I like it. It's refreshing to see a company representative communicate like an actual human being instead of the usual meaningless corporate robot-speak.
I'd rather take this response and see that they're working on it than "Oopsie poopsie, our machine elves have messed up!" or corporate newspeak saying nothing.