Wait, you actually think that AI will improve any of this?
Imagine for a second, that there is actually a LLM agent that can not only understand what you want but actually do things too. Like, why not have these systems reset passwords, check on the status of a refund, update a mailing address, change billing info, cancel your account, email me some documents, etc. This frees up people to actually work on more important things. The hardest part of all this pre-ChatGPT was understanding fully what the person wanted. That's petty much solved now.
I think we're headed to a future where you'll actually want an LLM agent vs a human in that they will know everything and can solve your issue in seconds. It's like when you win the lottery and get the support person who's been at the company 15 years and knows everything in and out. That's what these LLM's can be.
Outside of this, even using for “summarizing” documents, you are lucky if it doesn’t distort or twist meanings such that it isn’t useful, except now you have spent as much or more time checking it’s work than just doing it yourself. Checking others’ work is much harder than writing it.
Every time I’ve attempted to ask it something I can’t answer myself or through immediate googling it has been completely useless.
I’m unconvinced that it isn’t just developers with a poor eye for nuance who aren’t realising how much information they are giving in the questions who rave about it. Horses can count, if you give enough context.
It seems to be generally good at novelty style transfers.
> It's like when you win the lottery and get the support person who's been at the company 15 years and knows everything in and out. That's what these LLM's can be.
This is pure fantasy, extrapolating what you want to see into an arbitrary future where it’s true. More likely it gaslights the customer onto thinking problems are their fault until they give up, but this scenario is mildly cheaper for the companies who don’t need to pay humans to do the runaround.
I trust exactly 0 output from any LLM. The problem with any of this sort of generative AI is that there's nothing that stops it from hallucinating facts and spewing those with a confident tone. Until we can figure out the trust and validation step, none of it is truly helpful.
I'm not a luddite, I just find these tools to be woefully lacking. Anything they can do takes me more time to validate than just doing it myself.
Massive upside for some things, neutral for other things. That's net positive.