Ask HN: Salesforce Integration – Death by Paper Cuts or Overhyped Challenge?

Few months ago, I was integrating Zendesk, Intercom, Salesforce... customer service API to a platform. I encountered a complex integration challenge while syncing customer service data with Salesforce. The issues included:

1. Difficulty in deciphering customer service from 40 different API documentations. 2. Salesforce's numerous unique data fields, hindering the creation of a generic integration solution. 3. Each customer's unique field configurations necessitated the creation of a unified schema, requiring intense data analysis and meticulous mapping.

This process was time-consuming, spanning three weeks, and it wasn't a one-off setup. Every new customer onboarding necessitated at least a day to comprehend their custom fields and align the data with the unified schema.

I've come across some unified API products which aim to address this issue, but they seem to only scratch the surface, providing a unified API at a superficial level.

We're trying to build Poozle that could potentially offer a deeper, more effective resolution.

I'd love to hear your experiences with similar integration complexities. Have you found a comprehensive solution that truly addresses this challenge?