> I'm really not looking forward to the future where every business has chatbot support. They are already quite common and frustrating.

To be honest, I've had some good experience with some of them.

Amazon's comes to mind. I've been a customer for a long time, and I was shipped a faulty computer peripheral recently.

I briefly explained what the issue was to the chatbot and got an immediate response that a new order had been placed, that I should just keep what they originally sent me, there was no charge and it would be sent out priority.

And that was it. It arrived the next day and it worked fine.

Granted, it knew I was a long-time customer who has already spent a lot of money with them, but this was about as painless an experience as I can imagine. It sure beat clicking through multiple web pages of dialog options.