It sounds like you actually don't disagree with the article at all.
Some problems is not solvable, at all. After a year taking note and consolidate notes of the public hearings, there are items that's leaving there forever. No progress. No solution. Not possible by design. And it is not something like, you can migrate from MySQL to CRDB. How to do that to a historical city?
Anyway, hope this make it more clear :-)