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Comment by smca | Hacker News Reader

Sorry to hear you've been put off. OP shared more detail which explains why they're unfortunately not supported on Stripe: https://news.ycombinator.com/item?id=36969049.

Feel free to always reach out to me know if you run into any issues.

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It isn’t this OP specifically who has put me off. It’s the large number of people over the past few years who have reported issues such as Stripe holding their funds hostage for extended lengths of time, and their inability to get meaningful support through the official channels. (I’ve seen Edwin step in to HN threads to fix some of these cases, but the thought of relying on my problem hitting page 1 of Hacker News is very disconcerting.)

I hear you! Things are often posted here to try and overturn decisions that were correctly made (see https://news.ycombinator.com/item?id=34274059). We still keep an eye out to make sure we aren't making mistakes (because they can of course happen). Also, your post doens't need to hit HN to get meaningful support—we have 24x7 support via chat/phone/email and via @stripesupport on Twitter.

If your business doesn't fall into these categories I mentioned up top: regulatory compliance (money laundering or fraud), risk management (high rate of chargebacks or credit risk), or a violation of our restricted businesses agreement (get rich quick schemes, counterfeit goods, etc), then there is no legitimate reason why we wouldn't want to support your business.

If the problem gets fixed, then by definition the decision was not correctly made.

The more you say in this thread the more you prove the critics points.

Not sure what you mean? OP's business isn't supported on Stripe. We communicated that to them two weeks ago, and reiterated that today.

https://news.ycombinator.com/item?id=36969195

Many times people do get the "decision overturned".

Pretending not to know this is yet more of what I mean by "the more you talk the worse Stripe looks"

OP has also told you in these threads that their business pivoted 2 months ago and no longer has adult content, so it is a valid business, yet was still banned.

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